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Author Elam, J.J.; Thomas, J.B. url  openurl
  Title Evaluating productivity of information systems organisations in state government Type
  Year 1989 Publication Public Productivity Review Abbreviated Journal  
  Volume 12 Issue 3 Pages 263-277  
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  Abstract Measuring and improving the efficiency and effectiveness of information systems organizations (ISOs) are high-priority budget issues for state governments as well as key information systems issues. This article describes the comparative productivity approach (CPA) for measuring ISO productivity and presents the results of its application to ten state government data centers.  
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  Call Number Admin @ admin @ ElamThomas1989 Serial 247  
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